We're here to help.
PSECU provides multiple ways to contact member service, including direct phone lines for immediate assistance, secure online inquiry forms for detailed questions, and physical mailing addresses for correspondence. Members can find support for account inquiries and general banking questions through these accessible channels.
Connecting with PSECU is designed to be straightforward, ensuring you can reach us through the method that best suits your needs. Whether you have a quick question about a transaction or require detailed assistance with your account, our various contact channels are available. We understand that timely support is important for your financial management.
For immediate concerns, direct phone lines connect you with our member service representatives during business hours. If your inquiry is less urgent or requires submitting documents, our secure online inquiry forms offer a convenient alternative. These forms allow you to provide all necessary details, and our team will respond promptly. For general information about consumer financial products, you can also consult resources like the Consumer Financial Protection Bureau.
We also provide specific contact points for different departments, such as loan services or technical support for online banking. This ensures your query is routed directly to the most knowledgeable team, reducing wait times and providing more accurate assistance. Our goal is to make every interaction with PSECU efficient and helpful.
When you need assistance with your PSECU accounts or have general banking questions, our customer service team is ready to help. We offer support for a wide range of inquiries, from understanding your statements to navigating our online banking platform. Our representatives are trained to provide clear, accurate information.
We are committed to providing helpful and responsive support, ensuring your experience with PSECU is positive. Your financial well-being is our priority, and accessible support is a key part of that commitment.
While PSECU operates primarily as a digital credit union, we understand that sometimes you may need to send us physical correspondence or visit a location for specific services. Our designated mailing addresses ensure your documents reach the correct department efficiently. Please ensure all mail includes your account number or relevant identifying information to prevent delays.
For official correspondence, including certified mail or legal documents, please use our primary corporate mailing address. This ensures proper record-keeping and timely processing.
For services that require in-person interaction, PSECU utilizes a network of shared branches. These allow you to conduct basic transactions, such as deposits and withdrawals, at credit unions nationwide that participate in the Co-op Shared Branch network. You can find nearby shared branch locations using the locator tool on our website, or by visiting Co-op Shared Branch directly to find a convenient location.
| Contact Method | Purpose | Availability | Recommended For |
|---|---|---|---|
| Phone (Member Service) | Account inquiries, general banking questions | Mon-Fri: 8am-8pm ET, Sat: 9am-3pm ET | Immediate assistance, complex questions |
| Online Inquiry Form | Detailed questions, document submission | 24/7 (response within 1-2 business days) | Non-urgent questions, secure information sharing |
| Mailing Address | Official correspondence, check deposits | Standard postal delivery times | Paperwork, secure document delivery |
| Shared Branch Network | Deposits, withdrawals, basic transactions | Varies by location | In-person transactions away from home |
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